Return & Refund Policy

Last updated: September 2026

Our Commitment

We want you to be completely satisfied with your KQHAH Therapy purchase. If something isn't right, we're here to help.

Returns, Unopened Items

• We accept returns on unopened, unused items within 14 days of confirmed delivery
• Items must be in their original packaging and in the same condition as received
• Return shipping costs are the responsibility of the buyer unless the item arrived damaged or incorrect
• To initiate a return, email kqhahtherapy9@gmail.com with your order number and reason

Opened or Used Items

Due to the personal care nature of our products, we cannot accept returns on opened or used items unless they arrived damaged or defective. If you have a concern about a product you have already used, contact us, we review each case individually.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, contact us within 48 hours of delivery at kqhahtherapy9@gmail.com with:

• Your order number
• Clear photos of the damaged item and packaging
• A brief description of the issue

We will arrange a replacement or full refund at no cost to you.

Custom & Personalized Orders

Custom orders (including custom fragrance blends, personalized apparel, and special requests) are non-returnable once production has begun, as they are made specifically for you. Please review your order details carefully before submitting.

Refund Processing

Approved refunds are processed within 5–7 business days to your original payment method. PayPal refunds typically reflect within 3–5 business days after processing.

Questions?

Contact us at kqhahtherapy9@gmail.com or use our contact form.