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Last updated: September 2026
Orders are typically processed within 1–2 business days after payment is confirmed. Custom orders may require additional preparation time and we will contact you directly if a longer lead time is needed.
We offer local delivery within select Florida areas. If you are local, contact us at kqhahtherapy9@gmail.com before placing your order to confirm delivery availability and any applicable fees.
Once your order ships, you will receive an email with tracking details. If you do not receive a tracking email within 3 business days of your order, please check your spam folder or contact us.
Carrier delays can occur, especially during peak seasons (holidays, storms, etc.). These are outside our control. If your order has not arrived within 14 business days, contact us and we will investigate.
If your order arrives damaged or is confirmed lost by the carrier, contact us within 48 hours of delivery (or expected delivery date) at kqhahtherapy9@gmail.com with your order number and photos of any damage.
We currently ship within the United States only. International shipping is not available at this time.
Email us at kqhahtherapy9@gmail.com or use our contact form. We respond within 1–2 business days (Monday–Friday, 8 AM–5 PM EST).